Shipping and Return Policies

Shipping Information
Ethnosmart is committed to processing your order in a timely manner. Unless your product is back ordered, you can expect to receive your order in 7-14 business days.

Method of Shipment
We ship all orders via United States Postal Service. We currently only offer Media Mail (7-14 Business Days) or Priority Mail (3-5 Business Days) from the time it ships out from our warehouse.

What if I need My Stuff quicker?
We have other options for expedited shipping, but because of the high cost to overnight and second day ship a package, we don't recommend it. However, if you absolutely need it over night, give send us an email at info@ethnosmart.com  and we will see what we can do.

Backorders
Ethnosmart will ship the in-stock items to you, and then ship the backordered items when they are back in stock, at no extra shipping charge to you. If more than 1 item is on backorder we will wait until all of the backordered items are available and send them in one additional shipment. This will save both you and Ethnosmart from having to ship several shipments for the same order.

Return Policy
You may return ONLY return items that are damaged or defective and were purchased from Ethnosmart

Please note that we can process returns and refunds only for items purchased from Ethnosmart

We will notify you via email of your refund once we have received and processed your returned item. You may expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We can only refund shipping cost if the return is a result of our error.

Please send all returns to Ethnosmart along with a copy of your receipt/invoice.  This policy does not apply to products purchased via download from our site.

Ship it to:
Ethnosmart
P.O. Box 18351
Sarasota, FL 34276

If you do not have your receipt, please  email us, and we will look your information up in our system, and contact you concerning the return.


Email: info@ethnosmart.com

Questions or Suggestions
If you have any questions concerning your return, or any suggestions on how we can serve you better, please don't hesitate to call or email us.